frequent questions

Cause
1. Pump wrongly adjusted.

Solution
1. Insert a filter holder filled with ground coffee into the group. Switch on the pump and check the pressure gauge. Regulate the pump.
2. For fine adjustment use a blind filter with incorporated manometer. Switch on the pump and regulate the pump.

Cause
1. The water level indicator doesn’t detect any water.
2. Electrovalve fail.
3. Error in the control unit for the automatic water refill.
4. Faulty electrical connection.

Solution
1. Clean/ subsitute.
2. Substitute.
3. Substitute.
4. Check.

Cause
1. The water level indicator doesn’t detect the water level.
2. The electrovalve doesn’t close.
3. Error in the control unit of the water level indicator.
4. Faulty water level indicator.
5. Water level is switched off.

Solution
1. Clean/ substitute.
2. Clean/ substitute.
3. Substitute.
4. Make sure the probe head doesn’t touch the glass.
5. Switch on water level indicator.

Cause
1. Faulty hot water circuit.
2. Circulation reductors clogged.
3. “False steam”.

Solution
1. Clean.
2. Clean.
3. Check / Substitute anti-vacuum valve.

Cause
1. Heating element disconnected.
2. Faulty main switch.
3. Faulty pressure control.
4. Faulty safety thermostat.
5. Faulty manometer.

Solution
1. Control power cables.
2. Substitute.
3. Substitute.
4. Substitute.
5. Substitute.

Cause
1. Gigleur clogged.
2. Electrovalve clogged or blocked.
3. Electrovalve without power supply.
4. Electrovalve with interrupted coil or blocked.
5. Fiterholder with blind filter.
6. Electrovalve open in drainage.
7. Group clogged with scale.

Solution
1. Clean.
2. Substitute.
3. Check connections.
4. Substitute.
5. Clean/ Substitute.
6. Substitute.
7. Wash and clean with detergent/ remove scale.

Cause
1. Gasket worn.
2. Group or filter holder worn.

Solution
1. Substitute gasket and eventually use thicker one.
2. New filter holders.

Cause
1. Electrovalve doesn’t uncharge correctly.
2. Grinding too fine.
3. Too little coffee.
4. Group temperature too low.

Solution
1. Substitute/ clean.
2. Adjust grinder.
3. Adjust portion.
4. Check boiler pressure and adjust/ Check if reflux valves are clogged.

Cause
1. Grinding too fine.
2. Pressure above 9 bar.
3. Filter holes dilated.
4. Filter holder gaskets worn.
5. Grindstones worn.

Solution
1. Adjust grinder.
2. Adjust pressure.
3. Substitute.
4. Substitute.
5. Substitute.

Cause
1. Faulty functioning of the expansion valve.
2. Pressure of the pump too high.

Solution
1. Adjust or substitute expansion valve.
2. Adjust pressure to 9bar.

Cause
1. Pressure <9 bar.
2. Temperature <88º C.
3. Filter clogged.
4. Filter holes dilated.

Solution
1. Adjust.
2. Adjust.
3. Clean with blind filter/ substitute.
4. Substitute.

Cause
1. Pressure >9 bar.
2. Temperature >95º C.
3. Filter clogged.
4. Too much coffee.

Solution
1. Adjust.
2. Adjust.
3. Clean with blind filter/ substitute.
4. Adjust portion.

Cause
1. Filters clogged.
2. Temperature >95º C.
3. Filter clogged.

Solution
1. Substitute.
2. Adjust.
3. Substitute.

Cause
1. Coffee spout of the fiiter holder clogged.
2. Filter clogged.
3. Brim of the filter damaged.

Solution
1. Clean.
2. Clean / Substitute.
3. Substitute filters.

Cause
1. Filter partially clogged.
2. Non-homogeneous tamping.

Solution
1. Wash with blind filter/ substitute.
2. Homogeneous tamping.

Cause
1. Water tap gaskets defect.
2. Too much pressure in the boiler.

Solution
1. Substitute.
2. Adjust.

Cause
1. Defect LEDs.

Solution
1. Substitute.

Cause
1. Low boiler temperature.
2. Steam wands clogged.
3. Faulty steam tap.
4. Faulty contact/ relay.
5. Faulty temperature indicator.
6. Faulty safety thermostat.
7. Faulty manometer.

Solution
1. Check if boiler has reached working temperature.
2. Check steam wand.
3. Check steam tap.
4. Substitute.
5. Substitute.
6. Substitute.
7. Substitute.

Cause
1. Faulty electronic unit.

Solution
1. Substitute.

Cause
1. Wrong Thermopid settings.
2. Group heating element switched off.
3. Faulty group heating element.
4. Temperature indicator switched off.
5. Faulty temperature indicator.
6. Faulty Thermopid.

Solution
1. Program correctly.
2. Switch on.
3. Substitute.
4. Switch on.
5. Substitute.
6. Substitute and program.